Privacy Policy

Who are we and what services we offer

Nevado is a limited company registered in the United Kingdom under company number 05805708. Nevado's address is Nevado @ HomeWork, 265-269 Wimbledon Park Road, Southfields, London SW19 6NW. Nevado Ltd conceives, develops and operates digital businesses. Nevado acts as a data controller with respect to the personal data discussed in this policy. Being a data controller simply means we determine the purposes and means of processing your personal data.

If you have any questions or concerns about your data, please contact our Data Protection Officer on privacy@nevado.co.uk. We aim to respond to enquiries within 30 working days but will usually be in touch much sooner.

What personal data about you we collect and process

If you are just visiting our website we won't collect any direct personal information. However, we will collect indirect information about you as part of providing our website to you, such as the kind of web browser you are using, as part of our legitimate interest in delivering our website and running our business.

Direct collection

As a general website user we don't directly collect any information from you. However, if you contact us, for example by email with a query about us helping you with your digital project, or to apply for a job with us, we may capture your name, email address, phone number and any other information you volunteer.

Indirect collection

If you visit our website, we will collect information necessary for delivering, maintaining and improving the performance of our website. This information is collected in ways that are standard industry practice but not necessarily obvious to users without technical knowledge, and which may change from time to time.

Cookies and similar technologies

We use cookies and similar technologies on our website to:

• Record some of your preferences
• Track your browsing behaviour and device type
• Collect various data, including analytics, about how you use the Nevado website
• Analyse and improve the performance of our website

Insofar as these cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website. To learn more about how we use cookies, please read our Cookie Policy.

Data about Usage of Website

This data is automatically collected when you use and interact with our website. It includes log files, metadata, location information and cookie/device IDs. This information includes specific data about your interactions with the features, Internet Protocol (IP) address, information about browser configuration and plugins, browser type and settings, content and links (including those of third-parties, such as social media plugins) contained within the website, the date and time the website was used, language preferences and cookie data, information about devices accessing the website, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

What we do with your personal information

We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the website you interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

Delivering and updating the website we provide to you

We collect various information relating your interactions with our website. We utilise this information to:

• Improve and optimise the operation and performance of our website
• Diagnose problems with and identify any security risks, errors, or needed enhancements to the website
• Collecting aggregate statistics about use of the website
• Understand and analyse how you use our website and what products and services are most relevant to you

Often, much of the data collected is aggregated or statistical data about how individuals use our website, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

Transferring personal data abroad

The hosting and analytics and other technical provisions for our website are situated in the United States. If you utilise our website from a country other than the United States, your communications with us may result in transferring your personal data across international borders. The European Commission has made an "adequacy decision" with respect to the data protection laws of the United States. Transfers to the United States will be protected by appropriate safeguards. The U.S.-based Data Processors who process and store the bulk of our data participate in the E.U.-U.S. Privacy Shield Framework and we make participation in the E.U.-U.S. Privacy Shield Framework and similar programmes in other territories a top priority when selecting data processing vendors.

Your data may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, delivering our website to you or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

Complying with legal, regulatory and law enforcement requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Using website analytics

We use multiple analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our website. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (e.g. Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by utilising settings in your browser or third-party tools. Please bear in mind that refusing or deleting some cookies may make it impossible for us to provide our website to you.

Third-party websites

Our website contains links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

How can you change or delete the information we hold about you

If you want to change or delete the information we hold about you or have any questions regarding your privacy please contact us at privacy@nevado.co.uk.

Your rights

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access - you have the right to request a copy of the information that we hold about you. Access to this information will be subject to an administrative fee of GBP 10 if your request is manifestly unfounded, excessive or repetitive.
• Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be erased from our records. Erasure will be subject to an administrative fee of GBP 10 if your request is manifestly unfounded, excessive or repetitive.
• Right to restriction of processing - where certain conditions apply to have a right to restrict the processing.
• Right of portability - you have the right to have the data we hold about you transferred to another organisation.
• Right to object - you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling - you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that Nevado refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain.

All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data. In order to verify your identity should you request your data or information about your data, we may ask for a copy of your passport, driving licence, national identity card or birth certificate.

How we take care of your data

All information you provide to us is stored on our secure servers or those of our trusted partner services. We implement appropriate, generally accepted technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage, including encryption where appropriate. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee 100% security of your data transmitted to our servers; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security to prevent unauthorised access to our servers.

We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

• mandated by law, contract or similar obligations applicable to our business operations;
• for preserving, resolving, defending or enforcing our legal/contractual rights; or
• needed to maintain adequate and accurate business and financial records.

Changes to this policy

We may update this policy from time to time by publishing a new version on our website and in our mobile app. You should check this page occasionally to ensure you are happy with any changes to this policy.

How you can contact us or a regulatory body

We hope this notice has helped you to understand how and why we collect and process your personal data to enable you to use the Nevado website. If you have a query or wish to make a complaint about how your personal data is being processed by Nevado (or third parties as described above) please contact our Data Protection Officer at privacy@nevado.co.uk We aim to respond to all requests within 30 working days, but usually much sooner.

If you live in the European Economic Area (EEA) or otherwise believe we maintain your personal data subject to the the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority in the United Kingdom, the Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
United Kingdom

+44 303 123 1113

More information can be found at https://ico.org.uk/make-a-complaint/